WHITE PAPER:
Access this helpful resource to explore how to add big data capabilities to your mainstream information architecture, learn how to plan for the adoption of new tools from an enterprise architecture perspective, and get six best practices for big data projects.
WHITE PAPER:
This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
WHITE PAPER:
Need a few tips on how to manage your cloud infrastructure? Here are seven best practices that will keep your business-critical cloud environment up and running.
WHITE PAPER:
Review this white paper for tips on selecting - and planning - the right cloud strategy for your organization so you can enjoy all the benefits the cloud has to offer.
WHITE PAPER:
Review this informative white paper to discover the importance of implementing a formal transformation program. Gain insight into 2 business transformation success stories, 9 reasons why you should work with an experienced transformation partner, a simple 5-phase business transformation program, and much more.
WHITE PAPER:
This crucial whitepaper takes an in-depth look at IT as a Service (ITaaS), examining the benefits it's provided organizations across the globe.
WHITE PAPER:
Typical data centers draw more than twice as much power as IT loads require. The cost associated with this power consumption is considerable and often avoidable. Get tips on reducing electrical waste and learn about better ways to measure efficiency.
WHITE PAPER:
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
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This white paper details the changes that have transformed IT and how they should be viewed as an opportunity for the department to reassert its value.