4-1-1 Services White Papers

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4-1-1 Services White Papers (View All Report Types)

The Forrester Wave: Global Workplace Services, Q1 2013 sponsored by Hewlett-Packard Enterprise WHITE PAPER: This whitepaper provides a 36-criteria evaluation of workplace services vendors, identifying the 8 most significant global workplace services providers. Posted: 19 Feb 2014 \| Published: 19 Feb 2014 TOPICS: IT Service Management \| IT Services \| Service Level Management \| Service Packs \| Systems Management Services

Driving Business Value With Infrastructure Platforms sponsored by EMC Converged Platforms. WHITE PAPER: Read this white paper to learn about the significant advantages of private cloud computing and find strategies for overcoming the challenges and risks of an implementation. Posted: 15 Feb 2012 \| Published: 31 Dec 2011 TOPICS: Cloud Archive \| Cloud Computing \| Cloud Management \| Cloud Security \| Cloud Storage \| IT Infrastructure \| IT Service Management \| IT Services \| Private Cloud \| Private cloud computing \| Server Virtualization

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services sponsored by Lenovo and Intel WHITE PAPER: This white paper details the value of an exceptional support team. Posted: 17 Oct 2014 \| Published: 01 Aug 2013 TOPICS: Data Center Management \| Data Centers \| IT Consulting Services \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Server Management

Keep Users Happy by Integrating IT Operations and IT Support sponsored by BMC Software, Inc. WHITE PAPER: This white paper discusses the need to bridge the gap between sides of an IT staff and how it can help a business. Posted: 08 Oct 2013 \| Published: 09 Oct 2012 TOPICS: IT Best Practices \| IT Departments \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Workforce

Buyer's Guide: What Every Business Needs to Know When Selecting a Phone System sponsored by RingCentral WHITE PAPER: This step-by-step guide helps you choose the right phone system based on your overall business goals. Posted: 17 Feb 2014 \| Published: 31 Dec 2013 TOPICS: Communications Hardware \| Communications Systems \| IP Telephony \| Telephones \| Telephony Services \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems

Dell SupportAssist FAQ sponsored by Dell, Inc. and Intel® WHITE PAPER: This whitepaper features a series of frequently asked questions regarding Dell's SupportAssist technology. Posted: 22 May 2014 \| Published: 23 May 2013 TOPICS: Data Center Design \| Data Center Management \| Data Centers \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| Systems Management \| Systems Management Services

Modern Infrastructure 2013 Seminar sponsored by TechTarget Data Center WHITE PAPER: This white paper describes an upcoming event that will teach you how to take back control of your data center. Posted: 11 Oct 2013 \| Published: 11 Oct 2013 TOPICS: Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| IT Best Practices \| IT Management \| IT Services

3 Tough Questions to Ask Your ICT Support Provider to Ensure Its Services Match Your Needs sponsored by Dimension Data WHITE PAPER: This whitepaper reviews 3 tough questions to ask your IT services provider to ensure that they are meeting your organizational needs. Posted: 03 Feb 2014 \| Published: 03 Feb 2014 TOPICS: IT Service Management \| IT Services

Identify and Leverage Your Existing Service Life Cycles sponsored by IBM WHITE PAPER: This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives. Posted: 22 Jul 2010 \| Published: 22 Jul 2010 TOPICS: Business IT Alignment \| IT Management \| IT Managers \| IT Service Management \| IT Services \| ITIL \| Service Level Management

Implementing Best Practices: The Dell Management Console and ITIL sponsored by Dell and Symantec WHITE PAPER: The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers. Posted: 15 Oct 2009 \| Published: 01 Mar 2009 TOPICS: Data Centers \| IT Asset Management \| IT Best Practices \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| ITIL